Shipping policy
Shipping Policy
Free Australia-Wide Shipping
We offer free standard shipping to eligible Australian addresses on orders of AU$100 or more.
Some remote or limited-access locations may be excluded from free shipping or may require an additional delivery charge. If you are unsure, please contact us with your postcode before placing your order.
For orders under AU$100, any applicable shipping charge will be displayed at checkout.
Order Processing
Orders are normally dispatched within 3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Tracking
Where tracking is available, tracking information will be sent after your order has been dispatched. Tracking updates may take some time to appear after collection by the carrier.
Delivery
Orders are delivered by third-party courier services. Delivery times depend on the destination, carrier network and seasonal demand.
Delivery delays can occasionally occur due to severe weather, carrier disruptions, public holidays or other circumstances outside our direct control. If you experience a delivery problem, please contact us and we will assist with the carrier investigation.
Authority to Leave
Some deliveries may be completed without a signature. Where appropriate, the carrier may leave the order in a reasonably safe location at the delivery address.
Please ensure that the delivery address is accurate and that there is a suitable place for the carrier to leave the order. If you do not want the parcel left unattended, contact us before dispatch and we will advise whether a signature service is available.
Incorrect Addresses and Redelivery
Please check your delivery address carefully before submitting your order. Contact us as soon as possible if an address needs to be changed.
Once an order has been dispatched, we might not be able to change the address. Additional carrier or redelivery charges caused by an incorrect or incomplete address may be payable by the customer.
Damaged or Missing Deliveries
If your order arrives damaged, or tracking shows a delivery problem, contact us as soon as possible with your order number and photographs where relevant.
We will work with the carrier to investigate and provide an appropriate solution. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
Email: info@rugwarehouseoutlet.com.au